LIKEWIZE SERVICES UK LIMITED Terms and Conditions

This page tells you information about us and the legal terms and conditions (the “Terms”) on which you trade-in your mobile phone (the “Products”) with LIKEWIZE SERVICES UK LIMITED (“Likewize”) via its platform (the “Back-End Platform” or “Site”), which interfaces with the Argos Website for processing the purchase and return of your Product.

By entering the details of your Product, accepting the Terms and sending it to Likewize, you instruct Likewize to evaluate and purchase the Product from you. Payment (if any) will be made via bank transfer.

References to money or payment refer to the value Likewize determines your Product to be worth.

These Terms are a contract between you and Likewize, company number 08401611, registered at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF.

You must agree to these Terms to trade-in a Product. Print or save them for your records.

Check these Terms regularly. Last updated: 10th April 2019.

1. Information about us

1.1 We operate the Site and service. VAT number: GB 824 2965 18. Contact: Unit 2, Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF. Phone: 0344 412 2986. Email: argostradein.uk@likewize.com.

1.2 Likewize operates independently from Argos. Argos is not responsible for your trade-in with us.

1.3 By using this service, you release Argos and its representatives from any claims or disputes relating to the trade-in.

2. The Site

2.1 Content may change and may be out of date. No guarantees are made about accuracy.
2.2 The Site is free, but may be unavailable or interrupted without notice.
2.3 You are responsible for arranging access to the Site.
2.4 Keep login details confidential.
2.5 We may disable access if you violate these Terms.
2.6 The Site is not professional advice. Seek appropriate guidance before acting on any content.
2.7 Use your own virus protection software.
2.8 Do not attempt to harm or access the Site unlawfully. Breaches may be criminal offences.
2.9 We are not responsible for third-party websites linked from the Site.

3. How we use your personal information

3.1 We collect your contact, bank, and Product details solely to process your trade-in. Data is handled in line with our privacy policy.

Please remove your data from the Product

a. Remove SIM and memory cards. We’re not responsible if left in the device.
b. Delete all personal data and reset to factory settings.
- i. Apple: Follow Apple guidance. Disable “Find My iPhone”.
- ii. Other brands: Follow manufacturer’s instructions.
- iii. Resetting may not delete everything. We are not liable for leftover data.
c. Devices with data will be rejected and returned.
d. Disable any security locks or tracking tools. If not, the device may be valued at zero.

3.3 You release us from any responsibility for data or SIM left in the device. Once sold, we may resell the Product to a third party.

3.4 Back up all data you want to keep before sending your Product.

3.5 You are solely responsible for backing up and deleting your data. We do not offer data recovery.

3.6 If data is visible on receipt, Likewize will return the Product.

3.7 Once erased and reset, no data recovery is possible. Backup is strongly advised.

4. If you are a Consumer

This clause 4 only applies if you are a Consumer.

4.1 For the purposes of these Terms, "Consumer" means an individual who is acting for purposes which are outside his or her business, as defined by the Consumer Rights Act 2015. Subject to clause 6 of these terms and conditions, if you are a Consumer, by trading-in Products via the Site you warrant that:

You are at least 18 years old or, if under 18, have parental/guardian consent.
You are the sole owner or authorized to trade-in, with no liens/encumbrances.
The Product is not counterfeit, stolen or fraudulent.
You are not infringing IP rights by trading-in the Product.
You are UK-resident and using the Site from the UK.
You can legally enter into a binding contract.

4.2 These terms shall not affect any statutory consumer rights.

5. If you are a business customer

This clause 5 only applies if you are a business customer.

5.1 Subject to clause 6, by trading-in Products via the Site, you warrant that:

You are based in the UK and accessing the Site from there.
You are the sole owner or authorized to trade-in, with no liens/encumbrances.
The Product is not counterfeit, stolen or fraudulent.
You are not infringing IP rights by trading-in the Product.
You have authority to bind your business.

5.2 These Terms and referenced documents form the entire agreement.

5.3 You acknowledge no reliance on statements not in these Terms.

5.4 No claims for misrepresentation may be based on statements outside this Contract.

6. Excluded customers

Product dealers, stockists, or specialist retailers, resellers or distributors are excluded from offers unless otherwise agreed in writing by a director of Likewize.

7. Our right to vary these Terms

7.1 We may amend these Terms from time to time. See top of page for updates.

7.2 The Terms in force at the time of your trade-in will apply.

7.3 We may revise Terms to reflect:

Changes in laws or regulations.
Changes in our business practice.

7.4 We will notify you of changes that affect your order and offer a right to cancel.

8. Product trade-in process

8.1 The Site will guide you through steps and allow error correction before submission.

9. Valuing your Product

9.1 Accurately describe your Product to receive an Original Quotation.

9.2 “Full Working Condition” means:

Complete, with no missing or damaged parts.
Fully functional, no PIN locks, all features working.
Clear, intact display with no cracks or fading.
No liquid damage or signs of it.
Flip/slider mechanisms work properly.

9.3 Non-fully working Products may be rejected or revalued at our discretion.

9.4 Activation-locked Products will not be accepted.

9.5 Contact us if unsure about the Product’s condition.

9.6 Accessories may be accepted but don’t affect value.

9.7 After receipt, an Inspection may lead to a Revised Quotation.

9.8 Send Products within 14 days of receiving packaging to secure Original Quotation.

10. Lost, Blocked, Stolen and Fake Products

10.1 Definitions:

"Lost, Blocked or Stolen": listed in CheckMEND databases.
"Fake": Counterfeit goods violating IP rights.

10.2 No payment for such Products.

10.3 Fraud is reported and funds reclaimed if identified within 3 months.

10.4 Such Products may not be returned unless legally required.

10.5 No payment for products from Prepay Box Breaking schemes.

11. Inspection and Revised Quotation

11.1 We inspect Products on arrival to verify condition and match description.

11.2 If all matches, payment made within 72 hours.

11.3 If not, a Revised Quotation is issued.

11.4 You have 14 days to accept it. No response = deemed acceptance and payment made.

11.5 Products can’t be returned after 14 days from Revised Quotation issuance.

11.6 Unrequested accessories will not be returned.

12. How the Contract is formed between you and us

12.1 Nothing on the Site is an offer by us to buy or sell.

12.2 Sending Products is Your Offer to sell.

12.3 The Contract is formed when:

We pay the Original Quotation.
We pay the Revised Quotation after acceptance.
You don’t respond to a Revised Quotation in 14 days and we pay that amount.

13. Payments

13.1 The final purchase price payable by Likewize for the sale of your used Product to us will be determined after we complete the Inspection of your Product, subject to these Terms.

13.2 If your Product is accepted by us following Inspection we will pay the Original Quotation to you within 72 hours.

13.3 If we offer a Revised Quotation we will pay the Revised Quotation to you within 72 hours of your acceptance of it.

13.4 If you fail to respond to our Revised Quotation by either accepting or rejecting it within 14 days we will pay the Revised Quotation to you within 72 hours of the expiry of the 14 days.

13.5 All quotations and payments include VAT (as applicable).

13.6 We will make the payment to your bank details provided to Likewize. Once funds are transmitted, Likewize has fulfilled its obligation. Ensure your details are correct, as Likewize is not liable for errors.

14. Title and Risk in Products

14.1 Title passes to us upon acceptance of the final purchase price, and you disclaim any further rights in the Product.

14.2 Risk passes to us once the Product is received via your courier.

14.3 While in transit, you must:

Package the product securely.
Provide a tracking number if requested.
Our liability is limited to £100 per package.
We are not liable for non-compliance with these conditions.

14.4 You may use your own packaging and will receive a free return label.

15. Our liability if you are a business customer

This clause only applies to business customers.

15.1 Nothing in these Terms limits our liability for:

Death or injury from negligence
Fraud
Other non-excludable liabilities

15.2 Subject to above, Likewize and affiliates are not liable for:

Loss of profits, sales, data, opportunities, savings, or goodwill
Indirect or consequential losses

15.3 Our total liability is limited to the Original Quotation.

15.4 We exclude implied warranties to the fullest extent permitted by law.

16. Our liability if you are a Consumer

This clause only applies to Consumers.

16.1 We are responsible for foreseeable loss or damage from our breach or negligence.

16.2 We do not exclude liability for:

Death or injury from negligence
Fraud
Other liabilities that cannot be excluded by law

16.3 We are not liable for loss of business or profit.

17. Indemnity

You agree to indemnify Likewize for any claims arising from breaches of these Terms or obligations under a Contract.

18. Events Outside Our Control

18.1 We are not liable for failure to perform due to Events Outside Our Control.

18.2 These events include but are not limited to natural disasters, war, terrorism, or failure of public systems.

18.3 In such cases:

We will notify you promptly
Our obligations are suspended during the event

18.4 You may cancel after 30 days and must return any received funds or items.

19. Communications Between Us

19.1 "In writing" includes email.

19.2 Consumers: Email: argostradein.uk@likewize.com, Tel: 0344 412 2986

19.3 Business Customers: Same contact details. Notices must be delivered via mail or email. Proof of delivery is required.

19.4 Legal service documents are excluded from this clause.

20. Intellectual Property Rights

20.1 All content on the site is owned or licensed by us and protected by law.

20.2 You may print or download for personal use.

20.3 You must not alter or use content without permission.

20.4 Authors must be credited.

20.5 Commercial use requires a license.

20.6 Unauthorized use will terminate your rights and you must destroy all copies.

21. Other Important Terms

21.1 We may transfer our rights to another entity.

21.2 You need our consent to transfer your rights.

21.3 No third party has rights under this Contract.

21.4 If any term is found unlawful, the rest remain valid.

21.5 Failure to enforce rights doesn't waive them.

21.6 Governing Law:

a. English law applies.
b. Disputes will be settled in England and Wales courts.

22. Terms and Conditions – Enhanced Trade-In Offer

Have you purchased a qualifying device as part of our Enhanced Trade-In activity?

You can claim enhanced Trade-In value when you purchase a qualifying device - please see “Qualifying Purchases Data” below for details.

If you purchase a qualifying device from Argos, during the qualifying period you will qualify for an enhanced trade in value when you trade in your phone with Argos.

Claim your enhanced trade in value using these easy steps:

Purchase your new Qualifying device from Argos
Place your trade-in order here before the promo claims received by date (see table below).
Enter your promotional voucher code when you trade in your old device
Your voucher code is the IMEI of the new device you have purchased. You can find this by typing in *#06# onto your device. This will give you a 15-digit code – this is your promotion code. If there are 2 IMEIs, use the first one.
Complete the Trade-In transaction & we will send you a device pack – return this to us, we will inspect your device and send payment including the enhanced trade-in amount.

These terms and conditions govern this offer which you must accept to participate. Please read the following Terms carefully and keep a copy for your information.

Eligible customers who make a qualifying purchase and then trade in an eligible old device with Argos Trade In using the promotional code from their eligible purchase will receive an enhanced trade in value in addition to the amount of the Argos trade in for their device.

The enhanced trade-in value will be processed and paid in accordance with Argos Trade In standard terms and conditions.

One offer per participant. Offer is not transferrable. No cash or other alternatives.

Qualifying Purchase Data:

Google Offers

Qualifying Purchase Device	Enhanced Trade in Value	Date Range – New devices ordered between	Promo Claims received by date	Trade in received by Likewize date
Google Pixel 9 (128GB, 256GB)	£200	08.01.25 - 04.02.25	14.02.25	24.02.25
Google Pixel 9 Pro (128GB, 256GB, 512GB)	£200	08.01.25 - 04.02.25	14.02.25	24.02.25
Google Pixel 9 Pro XL (128GB, 256GB, 512GB, 1TB)	£200	08.01.25 - 04.02.25	14.02.25	24.02.25

Eligibility and Participation

This offer is open to Argos customers who make a qualifying purchase as set out above within the qualifying period.

Qualifying purchases that are returned within the Change Your Mind period, or purchased through a third-party distributor, are excluded and will not qualify for this offer. The enhanced value will be forfeited.

To participate, an eligible customer with a qualifying purchase should use the IMEI of their new handset as their promotional code. This code will be activated 30 days from purchase and can be obtained by dialling *#06# on the new device.

All unique promotional codes should be entered during the checkout on https://www.argos-tradein.co.uk. Codes not entered at the point of order cannot be corrected and the enhanced trade-in will not be paid.

Promotional Period

All promotional dates are outlined in the Qualifying Purchase Data above. Any orders received after these dates will not receive the enhanced trade-in value.

Eligible Trade-In Condition

Any Trade-In Device used to claim in this promotion must:

Be owned by the participant making the claim
Include its battery within the casing and not have any missing parts
Be complete and not crushed, bent in half or liquid-damaged
Not be PIN locked or have ‘Activation Lock’ or 'Google Lock' activated
Not be ‘jail-broken’ or similar and must not have altered firmware
Meet the manufacturer’s original UK specifications
Not be personalised with any custom engraving
Have a trade-in value

Eligible Trade-In Devices

Eligible trade-in devices are any devices listed on the Argos Trade-In website with a trade-in value. Any device not listed is not eligible for the promotion. To check trade-in values for a device, please search for your handset here.

Question	Can I trade-in any phone?
Answer :	Most devices are eligible for trade in, but not all. Enter your IMEI in the search box to find out if your device could be worth something.
Question	Can I trade-in more than one device at a time?
Answer :	No, each transaction is limited to one device at a time. However, you can complete multiple transactions if you choose. Each transaction will have a unique Quote ID number.
Question	How is the value determined for my device?
Answer :	The value is determined by the model type and device condition. The value will also be impacted if the device has any account locks (e.g. Find My iPhone or PIN locks). Please refer to the device manufacturer’s advice to remove these.
Question	Will I always receive the quoted value?
Answer :	Not always. Upon receipt of your device, if we find that your self-assessment was different from that of our trained operatives, we will adjust the price accordingly. You will receive a notification of this adjustment along with details about why the value is different.
Question	Do I have to send my SIM card along with my device?
Answer :	No, you must remove your SIM card, as these are non-returnable. If a SIM card is still in your device, it will be destroyed immediately upon receipt to protect any personal data.
Question	Do I have to provide any proof of purchase for the device I trade in?
Answer :	No, but our terms and conditions require you to acknowledge that you are the owner on record of the device and entitled to trade it.
Question	Is there a cost for sending my device to you? Is there a cost for sending it back to me?
Answer :	Likewize pays for the shipping from your address to our Likewize Facility. If the device is returned to you, there is also no cost to you for the shipment.
Question	How do I send my device to you?
Answer :	You have two options: 1. Select the recommended option to have a complimentary Return kit shipped to you. 2. Select the option to use your own packaging and print the prepaid shipping label associated with your Quote ID at the end of the transaction. If you choose to use your own packaging, please make sure your device is adequately protected to ensure it is not damaged while in transit.
Question	How long do I have to send my device to you?
Answer :	The quoted value is valid for 14 days and we encourage you to send the device to us within this timeframe to get the maximum value possible. If you require additional time, you have the option to extend the quote for an additional 7 days through the ‘My Account’ section of the Likewize website. If you need assistance, you may contact our customer service team at Email: argostradein.uk@likewize.com
Question	What if I send my device after the quote expiration?
Answer :	If your device is received at the Likewize facility after your quote has expired, you will receive a revised quote for the device based on the current trade-in price and condition of your device.
Question	What happens if the final value is different from the original quoted one?
Answer :	You will receive a communication advising you of the inspected value and you will have 7 days to accept or reject our revised offer.
Question	What happens if I send in a device different from the one for which I received a quote?
Answer :	As long as it is an eligible device, you will receive an e-mail offer for the trade in value at the time the device is received and processed in our facility. You will have 14 days to accept or decline the offer.
Question	How do I receive my trade-in payment? How long will it take?
Answer :	Once your device has been received and assessed, and (if applicable) you have accepted the revised quote, you will receive payment within 48 hours.
Question	How can I follow the status of my trade-in?
Answer :	You may follow the status of your trade in within the ‘My Account’ section of the Likewize website. You may also contact our customer service team at Email: argostradein.uk@likewize.com
Question	Can I cancel my trade-in?
Answer :	No. Once you send the device to us, you cannot cancel the trade-in. However, should you elect to reject the revised offer based on the condition of the device, the device will be returned to you, free of charge.
Question	I received an email saying that my device has been received but I have not received payment within 48 hours, what should I do?
Answer :	You may contact our customer service team at argostradein.uk@likewize.com
Question	Do you keep my information safe and private?
Answer :	Yes. All personal information is kept secure and not passed on to any other parties. Please visit Here to view our Privacy Policy.
Question	What do you do with my device?
Answer :	The used devices are thoroughly checked by a technician to assess their condition. Those in good working order are data cleared, and resold on secondary markets. If the device cannot be economically repaired, it will be recycled in an environmentally responsible way.
Question	How do I get additional help with my trade-in?
Answer :	You may contact our customer service team at Email: argostradein.uk@likewize.com
Question	What do I do if my device is damaged or lost during shipping?
Answer :	Your device is covered up to a maximum value of £100 per claim should anything to your device whilst being shipped to Likewize. Providing that you have taken the necessary precautions to package the device correctly and used the tracked service. To raise a claim you may contact our customer service team at Email: argostradein.uk@likewize.com
Question	What if my device has a lost/blocked/stolen marker?
Answer :	If your device is registered as 'lost or stolen' the relevant authorities will be notified. Likewize will send you an email as well updating the status within the ’My Account’ section of the Likewize website. If the device is registered incorrectly as 'Lost & Stolen then you may contact our customer service team at Email: argostradein.uk@likewize.com where will advise you of what you can do to remove the device from the register.
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Question	How do I find the IMEI or Serial Number?
Answer :	For all smartphones the quickest way to get your IMEI is by dialing #06# in your device.*
Question	If I want my device returned, how is it sent and how long does it take?
Answer :	If your device qualifies to be returned we will ship it out within 48 business hours of being notified. Taking into account shipping times you should receive your device within 5 working days.
Question	How will you know it is my device?
Answer :	When you ship the device to Likewize you need to ensure that you securely attach the 'Customer Coupon' to the outside of the packaging. This coupon contains unique information that enables us to recognize the device with the customer.
Question	Is the inspected value the final offer for my device?
Answer :	Yes. If you are unhappy with the revised offer then we will return the device back to you free of charge.
Question	Can my device be returned to a different address?
Answer :	No. If a device needs to be returned we will only be able to return it to the address that was given at the point of transaction. http://store.apple.com/it www.argos-tradein.co.uk
Question	Where do I need to send my device?
Answer :	The device needs to be returned to: LIKEWIZE SERVICES UK LIMITED, BBTI dept., Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF
Question	Do I need to remove screen lock/pin lock?
Answer :	Yes, all locks need to be removed from the device prior to shipping to Likewize. We recommend restoring the device back to factory settings which will also erase all personal data. Please ensure you back up your data before restoring the device to factory settings.
Question	What do I do if my device is not listed?
Answer :	If your device is not listed unfortunately it is not eligible for the trade in program.
Question	How long is the inspection process?
Answer :	The inspection process is typically completed with 24 hours of receipt of the device.
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Qualifying Purchase	Enhanced Trade in Value	Device purchased between
Listed Mac Devices (For full list see T&C's)	£100	14.08.24- 24.09.24
Samsung Galaxy S24 (128GB, 256 GB)	£75	01.07.24 – 30.09.24
Samsung Flip 6 (256GB and 512GB)	£100	10.07.24- 27.08.24
Samsung Fold 6 (256Gb, 512GB, 1TB)	£100	10.07.24- 27.08.24
Samsung Tab S9 FE	£ 100	05.06.24 – 02.07.24
Samsung Galaxy S24 Ultra 1TB	£150	01.07.24 – 30.09.24
Samsung Galaxy S24 Ultra (256GB,512GB)	£120	01.07.24 – 30.09.24
Samsung Galaxy S24+ (256GB,512GB)	£100	01.07.24 – 30.09.24
Samsung Galaxy S24 (128GB, 256 GB)	£75	01.07.24 – 30.09.24
Google Pixel 9 (128GB, 256GB)	£150	14.08.24- 05.09.24
Google Pixel 9 Pro (128GB, 256GB,512GB)	£150	14.08.24- 05.09.24
Google Pixel 9 Pro XL (128GB, 256GB,512GB, 1TB)	£150	14.08.24- 05.09.24