This page tells you information about us and the legal terms and conditions (the “Terms”) on which you trade-in your mobile phone from any manufacturer (the “Products”) within the scope of the trade-in service provided by LIKEWIZE SERVICES UK LIMITED (“Likewize”) from its platform (the “Back-End Platform” or “Site”) that interfaces with Argos’s front end website (the "Argos Website") for the sole and limited purpose of processing the purchase and return of your Product. The trade-in service enables you to sell your used Product to Likewize for a cash price equivalent to the value of your Product as determined by Likewize dependent on its condition, which will be advised to you (as referred to in clause 9 below). Therefore, by entering the details of your used Product, accepting the Terms and sending the Product to Likewize for evaluation, you will be granting an irrevocable and confirmed instruction to Likewize that you wish to sell your Product and to authorise Likewize to remit the value to you (if any) by a bank transfer to your account.

Any reference in these Terms and Conditions to money, payment or any other form of remuneration from us in exchange for your Product, is to be understood as the purchase price which you may be entitled to.

These Terms will apply to any contract between Likewize, which is a company registered in the UK under company number 08401611 and with registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF (referred to herein as "us", "our", "we" and "Likewize") for the trade in of Products by you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before trading-in any Products via the Site. Please note that before trading-in a Product or placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to trade-in any Products via the Site.

You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time as set out in clause 7. Every time you wish to trade-in Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were most recently updated on 10th of April 2019.

These Terms, and any Contract between us, are only in the English language.

• 1. Information about us

o 1.1 We operate the Site and the trade-in service. Our VAT number is GB 824 2965 18. If you have any questions, you may contact us at Unit 2, Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF, by telephone on 0344 412 2986 or by email at argostradein.uk@likewize.com.

o 1.2 Whilst the trade-in process includes the trade-in of Products either as a stand alone service or in conjunction with the purchase by you of another product from Argos, the trade-in service is provided by us as an independent third party in relation to Argos. Argos and its affiliates and subsidiaries (collectively "Argos") are not party to the Contract between you and us and you shall have no right of action against Argos for any breach of a Contract. Any purchase by you of Argos products is exclusively regulated by separate terms and conditions between you and Argos .

o 1.3 Argos hereby disclaims and excludes any and all warranties of any kind, express or implied. By using the trade-in service, you hereby release Argos and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of our trade-in services, including, without limitation, incomplete or completed transactions and any claims or disputes between you and Likewize.

• 2. The Site

o 2.1 We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Site, or any content on it, will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.

o 2.2 The Site is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

o 2.3 You are responsible for making all arrangements necessary for you to have access to the Site.

o 2.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

o 2.5 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

o 2.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

o 2.7 We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

o 2.8 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may commit a criminal offence. Where a criminal offence has been committed we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities and may disclose your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

o 2.9 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

• 3. How we use your personal information

o 3.1 In order for Likewize to carry out the contract for the purchase of your old Product we will need your name, address, email address and telephone number, details of your bank account in which to remit the value of the Product, details of the Product and other limited information which we will request when you sign up to the trade in services via this Site. We will use this information solely for the purposes of the trade in services and in fulfilling our contractual obligations, but for no other purpose unless you have agreed to any additional purpose. Any such items of personal data will be maintained by Likewize as the data controller in compliance with the applicable data protection laws and in accordance with our privacy policy at https://www.likewize.com/eu-privacy-policy/.

• Please remove your data from the Product

o 3.2 It is your responsibility to:

a. Remove your sim card (the "SIM") and any memory card before sending your Product to us. The SIM and memory card can contain private information and may enable unauthorised use of your network airtime or your personal information. If you fail to remove the SIM or memory card, you agree to release us from all claims, losses or damages with respect to the use of the SIM or memory card arising before, or after receipt of your Product.

b. Delete and remove all personal files and data, whether in the form of personal details, SMS, photos, games, songs or other data (the "Data") from the Product and reset your Product to factory settings. Always follow the manufacturer's guidelines to wipe the data:

a. for Apple devices - Please refer to Apple’s guidance on deletion of Data, storing Data to iCloud or other backup, and resetting your Product to factory settings. Additionally,switch off “Find My iPhone” or equivalent on your Product.

b. for all other manufactures – strictly follow their guidance on deletion of Data, storing Data to the cloud or other backup, and resetting your Product to factory settings.

c. Likewize does not warrant or guarantee that resetting the Product to factory settings will permanently delete any Data or personal information from the Product. Likewize shall have no obligations in respect of wiping or removing the Data. Likewize accepts no responsibility for failure to maintain the integrity or confidentiality of any Data in the device.

c. Notwithstanding clause 3.6 below, if Likewize receives your Product with Data still left on it Likewize will reject the Product and cancel the Contract. Please ensure you remove all Data and reset the Product to factory settings before handing or sending it to Likewize.

d. Please remove any security locks and disable “find my Phone” functions before sending your Product to Likewize, if these are in place this will disable access to the Product and its value will be zero.

o 3.3 By sending your Product to us, you agree to release us from all claims, losses or damages with respect to the SIM, Data or Product. We accept no responsibility in relation to the security, protection, confidentiality or use of such Data or the SIM. You acknowledge that once we have Purchased the Product from you we may resell the Product to a third party, and we have no control over what the third party does with the Product or who they may resell the Product to. It is therefore vital that you follow the requirements set out in this clause 3 regarding the removal of your data and Content from the Product.

o 3.4 Please back up any data or other information and content you want to keep from the Product on a secure cloud based system or other data storage device (in accordance with the manufacturer’s recommended procedure) before sending the Product to Likewize. It will not be possible for you to obtain any Data or other content from the Product, whether stored on the Product or memory card, once it has been sent in to us.

o 3.5 You agree that you have the sole responsibility to keep a separate backup copy of any Data before sending your Product to us; and that you have taken all reasonable steps to eliminate and delete Data that is deemed personal or confidential from the Product. Data recovery is not a part of the trade-in service and we and Argos accept no responsibility or liability for any lost Data.

o 3.6 Where a Product is received by Likewize which, when the Product is turned on, appears not to have been reset to factory settings and Data is immediately obvious from the screen, then Likewize shall return the device to the Customer.

o 3.7 It will not be possible for the Customer to obtain any data or other content from the Eligible Product, whether stored on the phone or memory card, once it has been re-set to default factory settings and the data erased when sent to Likewize so it is strongly recommended that the Customer backs up such content before sending any Eligible Products to Likewize. Likewize will provide clear information relating to this requirement to the Customer before the customer sends the Eligible Product to Likewize. In any event, the Customer agrees to release Likewize from all claims, losses or damages with respect to the use by any third party (to whom Likewize may sell the Eligible Product or any ultimate owners) of data, memory card or sim card due to customer failing to permanently erase the data from the device.

• 4. If you are a Consumer

This clause 4 only applies if you are a Consumer.

o 4.1 For the purposes of these Terms, "Consumer" means an individual who is acting for purposes which are outside his or her business, as defined by the Consumer Rights Act 2015. Subject to clause 6 of these terms and conditions, if you are a Consumer, by trading-in Products via the Site you warrant that:

a. You are at least 18 years old or, if you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your Products to us for the sum indicated via the Site;

b. You are the sole owner of the Product or have been authorised by the owner of the Product to make decisions on the Product and to trade it in and sell it and there are no liens, encumbrances or security interests in or attached to the Product including without limitation finance or hire-purchase agreement and that no other party has a legal interest in it;

c. The Product is not counterfeit, stolen or fraudulent;

d. In using the Site and trading-in the Product, you are not infringing any intellectual property right of a third party;

e. You are resident in the United Kingdom and that you are accessing the Site from that territory; and

f. You are legally capable of entering into a binding contract with us;

o 4.2 If you are a Consumer then these terms and conditions shall not affect any statutory rights you may have as a consumer.

• 5. If you are a business customer

This clause 5 only applies if you are a business customer.

o 5.1 Subject to clause 6, if you are not a Consumer, by trading-in Products via the Site, you warrant that:

a. you are based in the United Kingdom and that you are accessing the Site from that territory;

b. you are the sole owner of the Product or have been authorised by the owner of the Product to make decisions on the Product and to trade it in and there are no liens, encumbrances or security interests in or attached to the Product and that no other party has a legal interest in it;

c. the Product is not counterfeit, stolen or fraudulent;

d. in using the Site and trading-in the Product, you are not infringing any intellectual property right of a third party; and

e. you have authority to bind any business customer on whose behalf you use the Site to trade-in Product

o 5.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

o 5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

o 5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

• 6. Excluded customers

Product dealers, stockists, or specialist retailers, resellers or distributors of Products are excluded from the offers on this Site unless a specific exception has been agreed in writing by a director of Likewize.

• 7. Our right to vary these Terms

o 7.1 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

o 7.2 Every time you trade-in Products via this Site, the Terms in force at the time of your trade-in will apply to the Contract between you and us.

o 7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

a. changes in relevant laws and regulatory requirements; and/or

b. a change in our business practice.

o 7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel in respect of all of the affected Products. If you opt to cancel, you will have to return any monies (or other consideration) you have already received.

• 8. Product trade-in process

o 8.1. The Site will guide you through the steps you need to take to trade-in Products with us. Our trade-in process allows you to check and amend any errors before submitting your sale order to us.

• 9. Valuing your Product

o 9.1 You warrant that you will accurately describe the condition of your Products so that we are able to provide an initial quotation before we are in receipt of, and able to, inspect the Product (the "Original Quotation"). A Product will qualify for purchase by Likewize if it is in “Full Working Condition”.

o 9.2 For a Product to be in Full Working Condition it must satisfy the following criteria:

a. The Product must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one);

b. The Product should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (e.g. on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact;

c. The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching;

d. The Product must be free from liquid damage (and signs of liquid damage as signified by the manufacturer’s liquid damage indicators); and

e. If the Product has a flip or slider mechanism, it should open and close properly.

o 9.3. There may be limited instances where Likewize may choose to purchase a Product that is not in Full Working Condition. In cases where Likewize chooses not to buy a Product that is not in Full Working Condition, the Product will be rejected by us directly at the Site when you will try to present if for sale to us using the Site. However, if the Product is successfully processed at the Site, it will be deemed to have been purchased by Likewize subject to the Terms contained herein.

o 9.4 Likewize does not accept any Products that have an activation lock via a Samsung account, iCloud account or similar accounts.

o 9.5 If you are in any doubt as to the condition of a Product, you are advised to contact us first before sending in your Product.

o 9.6 We accept accessories such as chargers and headsets but these do not increase the value of your Product.

o 9.7 Upon receipt of your Product, we will carry out an Inspection (as defined in clause 11.1). Any incorrect or inaccurate Product descriptions may result in us re-evaluating our Original Quotation to produce a Revised Quotation (as defined in clause 11.3).

o 9.8 You must ensure that we are in receipt of the Products within 14 days of the date of receipt of packaging . Packaging will be despatched on the day we provide the Original Quotation for next day delivery . If we are not in receipt of a Product in such 14 day period, we reserve the right to offer you the lower of the: (i) Original Quotation; or (ii) current price on the Site presented through the Site on the day the Products arrives with us, subject to clauses 10 and 11 below.

• 10. Lost, Blocked, Stolen and Fake Products and Pre-Pay Box Breaking

o 10.1 For the purposes of these Terms:

a. "Lost, Blocked or Stolen" Products are Products that have been reported as either lost, blocked or stolen as recorded in any of the stolen asset registers maintained by CheckMEND at http://www.checkmend.com/geo/index.php ; and

b. "Fake" Products are counterfeit Products which are manufactured to resemble products made by another company in breach of the intellectual property rights of the genuine manufacturer.

o 10.2 We will make no payments to customers for Products received which are Lost, Blocked, Stolen or Fake.

o 10.3 We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to perpetrate a fraud. We reserve the right to reclaim any money paid to you if it is discovered within three (3) months of our receipt of that Product that the Product has either been reported as Lost, Blocked or Stolen or the Product is discovered to be a Fake.

o 10.4 Products which are Lost, Blocked, or Stolen will not be returned, unless we are required to return such Products in accordance with applicable legislation. Fake Products will only be returned if we consider (in our sole opinion) that they were remitted in good faith.

o 10.5 We reserve the right to refuse to pay for any Products which we believe are derived from Prepay Box Breaking. The definition of “Prepay Box Breaking” is where a businesses or individual purchases prepay phones from a retailer, network, dealer or wholesaler with the intention of reselling the phone and have no intention of using the phone and sim card together as was the original intention of mobile phone network whose sim card is provided with the phone.

• 11. Inspection and Revised Quotation

o 11.1 Once your Products have been received by us, we will inspect the Product to check that it is in Full Working Condition and see if it complies with the description that you provided to us originally (the "Inspection").

o 11.2 The Inspection will focus on, amongst other things, the model and condition of the Product. If the model is the same as and/or the condition is the same as your original description, the Original Quotation will be paid to you within 72 hours.

o 11.3 If the Inspection reveals the model is different and/or the condition is inferior to your original description, the Original Quotation will be adjusted in accordance with clause 12.2 below. Should our Inspection reveal that you have sent us a different model than the one that we provided an Original Quotation for, we will offer an amount for the different model based on the price displayed on the Site or through Argos Website on the day that we are in receipt of the different model (subject to the condition of the Product) (the "Revised Quotation"). Note that Likewize’s appraisal is solely our own commercial assessment of the sum that Likewize is willing to offer you in exchange of the Product. Likewize does not provide any guarantees of giving a correct or objective valuation or the highest valuation available on the market. Thus, there may be other actors on the market who may provide different valuations and offer sums different to those offered by Likewize.

o 11.4 We will contact you via email or text to confirm the amount we will offer for such Product as adjusted, if necessary, by these Terms. You will have 14 days from the date that we have sent the email or text in which to accept the Revised Quotation provided that we cannot be held responsible for the non-delivery of emails because of spam email or junk filters. If you:

a. choose to decline the Revised Quotation within the 14-day period, you may ask us to return the Product to you. Please allow for up to 10 working days to receive your returned Products. If for any reason we cannot send you back your original Product then we will be obliged to make payment of the sum equal to the Original Quotation; or

b. do not reply within 14 days of us sending the email or text, we will pay you the Revised Quotation and you will deemed to have accepted such Revised Quotation as the full price payable to you for your Product.

o 11.5 Under no circumstances can Products be returned by us to you after the expiry of the 14-day period detailed in clause 11.3.

o 11.6 Additional accessories that have been sent in with your Product which have not been specifically requested by us cannot be returned to you.

• 12. How the Contract is formed between you and us

o 12.1 Nothing on the Argos Website or the Site constitutes an offer by us to sell or purchase any goods or services.

o 12.2 Sending Products to us shall constitute an offer by you to sell such Products to us in return for the Original Quotation ("Your Offer"). However, please note that this does not mean that Your Offer has been accepted by Likewize. Our acceptance of Your Offer will take place as described in clause 12.3.

o 12.3 No Contract will be formed until either:

a. we accept Your Offer, by paying to you a sum equal to the Original Quotation; or

b. you have accepted our Revised Quotation and we make a payment to you of a sum equal to the Revised Quotation. or

c. you fail to accept our Revised Quotation within 14 days of us supplying it to you. Following such date you are deemed to have accepted our Revised Quotation and we will make a payment to you of a sum equal to the Revised Quotation.

within the time frame set out in clause 13.

• 13. Payments

o 13.1 The final purchase price payable by Likewize for the sale of your used Product to us will be determined after we complete the Inspection of your Product, subject to these Terms.

o 13.2 If your Product is accepted by us following Inspection we will pay the Original Quotation to you within 72 hours.

o 13.3 If we offer a Revised Quotation we will pay the Revised Quotation to you within 72 hours of your acceptance of it.

o 13.4 If you fail to respond to our Revised Quotation by either accepting or rejecting it within 14 days we will pay the Revised Quotation to you within 72 hours of the expiry of the 14 days.

o 13.5 All quotations and payments include VAT (as applicable).

o 13.6 We will make the payment of either the Original Quotation or Revised Quotation (as the case may be) to you by transmitting such amount to your Bank details you (which will include anyone authorised by you) have provided to Likewize. Please ensure the Bank details you provide to Likewize are correct. Once Likewize has transmitted the funds to the bank details you have provided you acknowledge Likewize has fulfilled its obligations to make payment. Likewize is under no obligation to verify the bank details with you.

• 14. Title and Risk in Products

o 14.1 Title in the Product(s) shall pass to us on your acceptance of the final purchase price of such Product(s) at which point you disclaim any further right, title or interest in and to the Product or any items contained therein.

o 14.2 Subject to clause 14.3, risk in the Product(s) shall pass to us once the Product is received by us via the mail/courier service that you use to send the Product to us.

o 14.3 Whilst the Products are in transit from you to us the following shall apply:

a. for each Product that you send to us you shall ensure that: (i) it is packaged so that it is physically protected; and (ii) you obtain and provide to us on request a tracking number for the package;

b. subject to clause 14.3(c), our total liability to you in respect of all losses arising in connection with the loss or damage to a Product or Products whilst within the domain of Likewize, shall in no circumstances exceed one-hundred pounds (£100) per package (irrespective of how many Products there are in a package); and

c. we shall not be liable to you for any loss arising in connection with the loss or damage to a Product or Products whilst in transit or otherwise within the domain of Likewize, should you fail to comply with the provisions of these Terms.

o 14.4 You are permitted to send your Product to us in your own packaging (subject to the requirements of clause 14.3 above) and you will be provided with a free address label.

• 15. Our liability if you are a business customer

This clause 15 only applies if you are a business customer.

o 15.1 Nothing in these Terms limits or excludes our liability for:

a. death or personal injury caused by our negligence;

b. fraud or fraudulent misrepresentation; or

c. any other liability which cannot be excluded by law.

o 15.2 Subject to clause 15.1, Likewize and any of their group companies and their officers, directors, employees, shareholders or agents of any of them (collectively, the "Likewize Parties") will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

a. any loss of profits, sales, business or revenue;

b. loss or corruption of data, information or software;

c. loss of business opportunity;

d. loss of anticipated savings;

e. loss of goodwill; or

f. any indirect or consequential loss.

o 15.3 Subject to clauses 14.3(b) and 15.1, the Likewize Parties’ total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Original Quotation for the relevant Product(s).

o 15.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Site. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

• 16. Our liability if you are a Consumer

This clause 16 only applies if you are a Consumer.

o 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

o 16.2 We do not in any way exclude or limit our liability for:

a. death or personal injury caused by our negligence;

b. fraud or fraudulent misrepresentation; or

c. any other liability which cannot be excluded or limited by law.

o 16.3 Subject to clause 16.1 and 16.2, the Likewize Parties have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

• 17. Indemnity

The trade-in service is provided for lawful purposes only, and you agree to indemnify Likewize from and against any claims brought against any of them arising from performing its obligations under a Contract on your behalf or for any breach of these Terms by you.

• 18. Events outside our control

o 18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as such phrase is defined in clause 18.2).

o 18.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

o 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

a. we will contact you as soon as reasonably possible to notify you; and

b. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

o 18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return any monies you have already received and we will return any Products relating to such monies.

• 19. Communications between us

o 19.1 When we refer, in these Terms, to "in writing", this will include e-mail.

o 19.2 If you are a Consumer you may contact our customer service team at Email: argostradein.uk@likewize.com Tel. 0344 412 2986. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

o 19.3 If you are a business customer you may contact our customer service team at Email: argostradein.uk@likewize.com Tel. 0344 412 2986. If you wish to give us formal notice of any matter in accordance with these Terms, please contact us as follows:

a. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid post or other next working day delivery service or e-mail.

b. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

o 19.4 The provisions of this clause 19 shall not apply to the service of any proceedings or other documents in any legal action.

• 20. Intellectual property rights

o 20.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

o 20.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

o 20.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

o 20.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

o 20.5 You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

o 20.6 If you print off, copy or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

• 21. Other important terms

o 21.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights under these Terms.

o 21.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

o 21.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

o 21.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

o 21.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

o 21.6 Applicable law and jurisdiction:

a. a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the substantive law of England and Wales; and

b. we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

LIKEWIZE SERVICES UK LIMITED (Company number: 08401611) ("We", “Us” and “Our” and “Likewize”) are committed to protecting and respecting your privacy.

This policy (together with Our terms and conditions of website use terms of use and any other documents referred to in it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By visiting the argos-tradein.co.uk , you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 and 2003 (the "Acts"), We are the data controller. If you wish to find out more regarding the Acts please visit www.ico.org.uk.

Information We may collect from you

We may collect and process the following data about you:

• Information you give us. You may give Us information about you by filling in forms on the Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site, subscribe to Our service, search for a product, place an order on the Site, participate in discussion boards or other social media functions on the Site, enter a competition, promotion or survey and when you report a problem with the Site. The information you give Us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information We collect about you. With regard to each of your visits to the Site We may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.

Information We receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. In this case We will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our Site uses cookies to distinguish you from other users of the Site. This helps Us to provide you with a good experience when you browse the Site and also allows Us to improve Our Site. For detailed information on the cookies We use and the purposes for which We use them see Our cookie policy.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
• To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
• To provide you with information about other goods and services We offer that are similar to those that you have already purchased or enquired about;
• To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this. If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which We collect your data (the order form);
• To notify you about changes to Our service; and
• To ensure that content from Our Site is presented in the most effective manner for you and for your computer
• Information We collect about you. We will use this information:
• To administer Our Site and for internal operations, including troubleshooting, identity verification, credit and risk management, revenue collection, competitions and promotions, database verification and enhancement, data analysis, testing, research, statistical and survey purposes;
• To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of Our service, when you choose to do so;
• As part of Our efforts to keep Our Site safe and secure;
• To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you; and
• To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
• Information We receive from other sources. We may combine this information with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).

Disclosure of your information

We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data We have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience.
• Analytics and search engine providers that assist Us in the improvement and optimisation of the Site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Likewize or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use  or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of LIKEWIZE SERVICES UK LIMITED, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We store your personal data

The data that We collect from you may, subject to the Acts, be transferred to, and stored at, a destination outside the European Economic Area (the ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask You not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at argostradein.uk@likewize.com.

The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our privacy policy

Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to argostradein.uk@likewize.com

Information about our use of cookies

www.argos-tradein.co.uk/ uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies.These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies.These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 60 minutes.